FAQs
Mail-in Repairs
Simply book your repair online, choose your preferred delivery method (Door Collection or Post It Yourself), and send your MacBook to us. Once received, we’ll repair it and send it back promptly—usually within 1–3 working days.
Not with our Door Collection Service! Just pack your device, and our courier will bring a pre-printed label and collect it from your doorstep. For the “Post It Yourself” option, you can use any courier service and send it to our repair center.
Use a secure box or padded envelope with internal protection (e.g., bubble wrap) to prevent damage in transit. Be sure the device is turned off and packed snugly to avoid movement during shipping.
Most repairs are completed within 1–3 working days of receiving your device. You’ll receive real-time updates and tracking info when your MacBook is on its way back to you.
Yes! We use tracked and insured shipping for return deliveries. If you’re using your own courier to send your MacBook to us, we recommend choosing a tracked and insured service as well for peace of mind.
Absolutely! Once your device reaches us, we’ll send you regular status updates via email or SMS, including confirmation of receipt, repair progress, and return tracking information.
Service Description
We specialize in a full range of MacBook repairs, including screen replacement, battery replacement, keyboard and trackpad issues, logic board repair, liquid damage recovery, and more. No matter the issue, we’ve got you covered.
Yes! We repair all MacBook models, including MacBook Air, MacBook Pro, Retina, M1, and M2 series. Just select your model when booking your service online.
We use high-quality original or OEM-equivalent parts to ensure the best performance and longevity. We’re happy to discuss part options if you have specific preferences.
If you’re unsure what’s wrong with your MacBook, simply choose our “Diagnosis Service” when booking. Our technicians will inspect your device and provide a free, no-obligation quote before any repair begins.
Yes, we provide data recovery for MacBooks with logic board failure, liquid damage, or other hardware issues. We do our best to retrieve your important files safely.
In most cases, your data will remain intact. However, we always recommend backing up your device before sending it to us. If you need help backing up or recovering data, let us know during booking.
Ordering
You can easily place an order online by selecting your MacBook model, choosing the type of repair you need, and completing the secure checkout process. You’ll receive confirmation via email right after placing your order.
Yes, we require full payment during the online checkout to confirm your repair request. This helps us prepare parts in advance and speed up the repair process once your device arrives.
Yes, you can change or cancel your order before your device has been collected or shipped. Just contact us as soon as possible with your order number, and we’ll be happy to assist.
No problem! Just choose our Free Diagnostic Service during checkout. We’ll examine your device once we receive it and send you a quote before beginning any repairs.
Yes, you’ll receive an instant email confirmation with your order details, as well as instructions on how to send your device to us (depending on the delivery method you chose).
No, you don’t need to create an account. You can simply check out as a guest. However, creating an account lets you track your orders and view your repair history easily.
Warranty
Yes! All our repairs come with a 90-day warranty (unless stated otherwise), covering the parts and workmanship used in the service.
Our warranty covers defects in parts and labor related to the specific repair carried out. If an issue arises that is directly related to the original repair, we’ll fix it at no extra cost during the warranty period.
The warranty does not cover:
New or unrelated issues not part of the original repair
Physical damage or accidental damage (e.g., drops, liquid)
Tampering or third-party repairs after our service
Software issues or data loss
If you experience an issue with your device under warranty, simply contact us with your order number, a brief description of the problem, and we’ll guide you through the next steps.
Due to the unpredictable nature of corrosion and liquid exposure, we offer limited or no warranty on liquid damage repairs. However, we’ll always discuss this with you before starting the repair.
Our warranty is valid for UK-based customers only. If you’re located outside the UK, we can still repair your device, but return shipping and warranty coverage may differ.